Current Issues Being Worked

IssueDate PostedSymptomStatus
Issue with chartfield strings in Payroll Accounting Adjustment Tool (PAAT) transactions 10/5/2017The ConnectCarolina team has received reports of chartfield strings not matching what was typed into PAAT (Payroll Accounting Adjustment Tool). The chartfield strings the users typed were replaced by other random chartfield strings. The ConnectCarolina team is treating this as a critical issue. Until the cause is identified, double check your chartfield strings are the correct ones after you save or submit a PAAT. If you are an approver, pay very close attention to the chartfield strings you are approving. Submit a help request immediately if you notice this problem on a PAAT you enter or approve and be sure to include a screen shot.
Transactions Report does not include Requisition ID information in Ref 2 field.9/22/2017When a PO is rolled over from the previous fiscal year to the current fiscal year, Procurement Services creates a new distribution line on the PO to carry over the balance and chartfield information. The requisition ID does not carry forward, so there is no requisition ID to show in the Reference 2 field on the Transactions Tab in InfoPorte. That means that the Reference 2 field is blank for POs that have been rolled over from the previous year.This may be a little confusing but is actually not an issue (it’s how the system works). If you need the original Requisition information, you can locate it via the PO Number within ConnectCarolina. For more information click on the following link: “https://ccinfo.unc.edu/files/2016/01/Purchase-Order-inquiry.pdf
Logging in to the Student Center using Internet Explorer7/14/2017Students logging into the Student Center using Internet Explorer are receiving an error.To use Internet Explorer to log in to the Student Center, follow these steps:
1. Open Internet Explorer.
2. Click the Tools icon in the top right of the browser.
3. Click Internet Options.
4. Click the Security button.
5. Click the Trusted Sites link and then click the Sites button.
6. Type https://sso.unc.edu in the field to add as a trusted site.
Windows 7 or 8 users may experience issues printing from ConnectCarolina using Internet Explorer6/29/2017Windows 7 or 8 users may experience issues printing from ConnectCarolina using Internet Explorer.You can print from Internet Explorer by using the Print Preview feature. Additionally, use Firefox or Chrome when printing from ConnectCarolina. The technical team is working on a resolution currently. If you are experiencing issues, call the Help Desk.

Users may be experiencing issues with logging into TIM.

6/13/2017We have received reports that some users are experiencing issues with logging into TIM. We have received reports that some users are experiencing issues with logging into TIM. If you experience this, please try clearing your browser cache, cookies, and history. For instructions on clearing your cache for each browser, click here. Once you have cleared cache, close browser and reopen before attempting to connect to TIM. If you still continue to have issues after clearing cache, please submit a help request at 962-HELP (4357). Tickets will be forwarded to TIM-TIER 3 technical support.

Users receive an error message when they log in using a ConnectCarolina approval email.

5/4/2017Users receive an error message when they log in using a ConnectCarolina approval email. Reminder: Be sure to log in to ConnectCarolina only using the ConnectCarolina home page. If you receive emails about work list notifications, you can use these links to go into the system after you have logged in.

ConnectCarolina users are experiencing errors referencing "loadXMLDoc:-Error:NetworkError" when using the system.

5/2/2017ConnectCarolina users are receiving errors referencing "loadXMLDoc:-Error:NetworkError"This critical issue is being worked by multiple groups to identify and resolve the root cause. Some users have bypassed the error by switching to a diffferent browser. Please submit a help request with additional detail on browser and behavior to expedite the situation.

ConnectCarolina Users getting logged out after clicking the Home link.

4/12/2017Some ConnectCarolina users are experiencing an issue with the system logging them out after clicking the Home link.  If you experience this, try opening ConnectCarolina in another browser. If the problem continues, put in a help request. When submitting a request, any additional detail you can provide would help expedite the resolution.
Mozilla Firefox users having difficulty viewing signatures in PDF attachments/documents1/24/2017Users who access ConnectCarolina via Mozilla Firefox are having difficulty viewing signatures in PDF attachments/documents. We recommend that you either switch to Google Chrome or Internet Explorer, or that you change your Firefox options to open PDF documents in Adobe Acrobat or Adobe Reader.

To change your settings in Firefox, go to Options in the right-hand corner, choose Applications, and change the Portable Document Format (PDF) settings to Adobe Acrobat or Adobe Reader. You’ll need to restart your browser after making this change.

One thing to be aware of is that if you change this setting, all PDF documents will be opened with the Adobe program you chose (even PDF documents not in ConnectCarolina). If you don’t want that to happen, instead of changing your browser settings, you can open PDF files that contain signatures one by one. To do this, click the "Open With" link when it appears on the document, and choose the option to open with Adobe Acrobat or Adobe Reader.
Some employees are seeing an "unsupported browser" error message when using TIM in Internet Explorer11/22/16Due to the recent TIM upgrade, some employees are seeing an "unsupported browser" error message when using TIM in Internet ExplorerChoose a Different Browser
Google Chrome, Mozilla Firefox, and Microsoft Edge are not experiencing these issues.

OR

Change Compatibility View Setting in Internet Explorer:
1. Go to Internet Explorer settings (the gear icon).
2. Click on Compatibility View option.
3. In the Websites You've Added To Compatibility View box, click on unc.edu, and then click the Remove button.
4. Uncheck the Display Intranet Sites in Compatibility View option.
5. Close the window.
The issue should then resolve itself as the TIM screen reloads.
NOTE: Some applications rely on Compatibility Settings being turned on so you will have to make a judgment call on whether moving to Chrome, Mozilla or Windows 10 Edge browser might be easier.

 Archived Issues

For a list of archived issues, please visit here.