View the timeline of ConnectCarolina and InfoPorte activities to see what changes are in the works
and when these activities are scheduled for completion.

Archived Issues

For a list of archived issues, please visit here.

Current Issues Being Worked

IssueDate PostedSymptomStatus

ConnectCarolina Users getting logged out after clicking the Home link.

4/12/2017Some ConnectCarolina users are experiencing an issue with the system logging them out after clicking the Home link.  If you experience this, try opening ConnectCarolina in another browser. If the problem continues, put in a help request. When submitting a request, any additional detail you can provide would help expedite the resolution.
Mozilla Firefox users having difficulty viewing signatures in PDF attachments/documents1/24/2017Users who access ConnectCarolina via Mozilla Firefox are having difficulty viewing signatures in PDF attachments/documents. We recommend that you either switch to Google Chrome or Internet Explorer, or that you change your Firefox options to open PDF documents in Adobe Acrobat or Adobe Reader.

To change your settings in Firefox, go to Options in the right-hand corner, choose Applications, and change the Portable Document Format (PDF) settings to Adobe Acrobat or Adobe Reader. You’ll need to restart your browser after making this change.

One thing to be aware of is that if you change this setting, all PDF documents will be opened with the Adobe program you chose (even PDF documents not in ConnectCarolina). If you don’t want that to happen, instead of changing your browser settings, you can open PDF files that contain signatures one by one. To do this, click the "Open With" link when it appears on the document, and choose the option to open with Adobe Acrobat or Adobe Reader.
Users are unable to access vendor catalogs (Staples, Fisher Scientific, etc) 12/6/16The ePro vendor catalogs (Staples, Fisher Scientific, etc) are currently unavailable. UPDATE This issue has been resolved. 12/2016
Some users are experiencing intermittent issues with attachments in ConnectCarolina12/6/16You may experience issues viewing and attaching documents, such as with vouchers, PAAT transactions, and ePar forms. The team is working to resolve this issue and we will provide updates as soon as we have them.
Some employees are seeing an "unsupported browser" error message when using TIM in Internet Explorer11/22/16Due to the recent TIM upgrade, some employees are seeing an "unsupported browser" error message when using TIM in Internet ExplorerChoose a Different Browser
Google Chrome, Mozilla Firefox, and Microsoft Edge are not experiencing these issues.

OR

Change Compatibility View Setting in Internet Explorer:
1. Go to Internet Explorer settings (the gear icon).
2. Click on Compatibility View option.
3. In the Websites You've Added To Compatibility View box, click on unc.edu, and then click the Remove button.
4. Uncheck the Display Intranet Sites in Compatibility View option.
5. Close the window.
The issue should then resolve itself as the TIM screen reloads.
NOTE: Some applications rely on Compatibility Settings being turned on so you will have to make a judgment call on whether moving to Chrome, Mozilla or Windows 10 Edge browser might be easier.
Issues downloading to Excel from ConnectCarolina and InfoPorte7/29/16We have received reports that users are experiencing issues downloading to Excel from pages in ConnectCarolina and InfoPorte.UPDATE Important: If you download files from ConnectCarolina or InfoPorte:
Microsoft has released a software patch that causes a problem for those who download files from ConnectCarolina. If you’ve installed the software patch (and many computers will install the patch automatically), then when you try to download a file, the file simply won’t download. No message displays.

Microsoft has provided a workaround. Follow these steps:

For Internet Explorer and Chrome:
1. Go to Tools > Internet Options > Security tab on top.
2. Click Trusted Sites and then click Sites.
3. In the Add this website to the zone box, type the following sites one at a time and click the Add button after each:
https://*.cc.unc.edu
https://*.infoporte.unc.edu
https://sas.unc.edu
https://ccr.unc.edu
https://er.unc.edu
https://sast.its.unc.edu
4. Click Close and then OK.

For Mozilla Firefox:
1. Click the Open Menu button (the one with three lines in the top, right-hand corner), and then choose Options > Security.
2. Click the first Exceptions box.
3. In the Address of website box, type the following sites one at a time and click the Allow button after each: https://*.cc.unc.edu
https://*.infoporte.unc.edu
https://sas.unc.edu
https://ccr.unc.edu
https://er.unc.edu
https://sast.its.unc.edu
6. Click Save Changes.
(updated 8/5/16, 2:50pm)

Foreign Address Fields3/28/16There is a known issue on the Hire form where foreign addresses do not include the same required fields as US addresses.  This causes an error on the Biographic-Demographic update screens of the form.The team is working on a way to correct this error in the future.

Closed Issues & Fixes

IssueDate PostedSymptomStatus

PCard and WebTravel listing of valid project IDs is not available

3/16/2017Due to a failed process, the data used by PCard and WebTravel to present a list of valid project IDs is not available.   The issue is currently under investigating and will be resolved as soon as possible.

Apple Orders Intermittent Outage This Weekend

2/16/2017Apple will be performing data center maintenance between 02/18 5PM – 02/19 5PM. During this time there will be intermittent outages ranging from 30 seconds to 20 minutes. Normal service is expected to resume by 02/19 5PM.

SPOTS Location Updates unavailable

2/10/2017ConnectCarolina currently is not receiving location updates from SPOTS. We are working with the vendor for a resolution.

Users Ordering items From Perkin Elmer Experiencing Issues in Internet Explorer

1/26/2017Users in Internet Explorer ordering items from Perkin Elmer are experiencing issues.We are currently working with the vendor for a resolution. During this time, please use Chrome or Firefox browser to place your orders. For additional questions, contact the Finance Business Systems Help Desk.
Lenovo Accessories through the CCI page on ConnectCarolina are limited1/13/17Users may have difficulties accessing a full list of Lenovo CCI offerings. UPDATE 2/24: Lenovo has issued an update and this issue has been resolved. // The Lenovo reps are currently working on a resolution to the issue.
Lump Sum Payment Reversal update1/12/17Issues with negative lump sum payment submissions. A negative lump sum payment action should be submitted to correct or reverse a lump sum overpayment. This is still accurate; however, at this time the system processes the negative amount immediately versus based on the effective date. As such, any negative lump sum payment will be automatically be reflected in the employee’s next paycheck. Therefore, a negative lump sum should be submitted in coordination with when the dock/reverse should occur.
Users are unable to access vendor catalogs (Staples, Fisher Scientific, etc) 12/6/16The ePro vendor catalogs (Staples, Fisher Scientific, etc) are currently unavailable. UPDATE This issue has been resolved.
Some users are experiencing intermittent issues with attachments in ConnectCarolina12/6/16You may experience issues viewing and attaching documents, such as with vouchers, PAAT transactions, and ePar forms. The team is working to resolve this issue and we will provide updates as soon as we have them.
Some employees are seeing an "unsupported browser" error message when using TIM in Internet Explorer11/22/16Due to the recent TIM upgrade, some employees are seeing an "unsupported browser" error message when using TIM in Internet ExplorerChoose a Different Browser
Google Chrome, Mozilla Firefox, and Microsoft Edge are not experiencing these issues.

OR

Change Compatibility View Setting in Internet Explorer:
1. Go to Internet Explorer settings (the gear icon).
2. Click on Compatibility View option.
3. In the Websites You've Added To Compatibility View box, click on unc.edu, and then click the Remove button.
4. Uncheck the Display Intranet Sites in Compatibility View option.
5. Close the window.
The issue should then resolve itself as the TIM screen reloads.
NOTE: Some applications rely on Compatibility Settings being turned on so you will have to make a judgment call on whether moving to Chrome, Mozilla or Windows 10 Edge browser might be easier.