ConnectCarolina System Information


Systems are functioning normally.


ConnectCarolina Scheduled System Maintenance October 28 – 30, 2016

ConnectCarolina is scheduled for an important required system upgrade during the last weekend in October 2016 and will not be available during that time.  You will not be able to sign in to ConnectCarolina during these times:

5:00 p.m. on Friday, October 28 through 8:00 a.m. on Monday, October 31

Employees will still be able to access the benefits enrollment portal during this outage.

This includes ConnectCarolina for Student Administration, Finance, HR/Payroll administrative and self-service applications.

Self-Service Functions

  • Faculty, staff and student employees will not be able to use the Self-Service functions such as View Paycheck during the outage.
  • The TIM system will be available, but users will not be able to access it via the link to TIM at the top of the Self Service menu in ConnectCarolina. For employees and managers who access the link to TIM in ConnectCarolina, you will go to during the outage.

ePro Ordering

Please note that ePro orders cannot be placed or modified during this outage since they are part of the ConnectCarolina Finance system.

Special Note for Airgas Orders: More information will be coming soon.

Related Systems That Will Be Affected

  • Reporting
    • InfoPorte and SAS Visual Analytics reports will be available with data up through 5:00pm Thursday, October 27 and will not be refreshed until the morning of October 31.
    • A few SAS reports run against the ConnectCarolina reporting environment; these reports will NOT be available over the weekend of October 28-31.
    • ConnectCarolina RPT reporting environment will not be available from 5:00pm on Friday, October 28 until Tuesday, November 1.
  • HR Systems
    • Companion systems such as PeopleAdmin, LawLogix and BenefitsFocus will be available, but they will not be able to pull from or send information to ConnectCarolina until the upgrade is complete.
      • Position creations and updates not approved and executed in ConnectCarolina by noon on Friday, October 28 will not be available in PeopleAdmin until Monday, October 31.
      • New hires, terminations and department changes not approved and executed in ConnectCarolina by 5:00pm on Thursday, October 27 will not be available in LawLogix until Monday, October 31.
      • New hires and terminations not approved and executed in ConnectCarolina by 5:00pm on Thursday, October 27 will not be available in BenefitsFocus until Monday, October 31.
  • Finance Systems
    • These companion systems will not be available during the outage:
      • Web Travel
      • P-Card
      • Unit Accounting System (UAS)
      • Vendor Invoice Submission Page (VISP)
      • Customer Billing Management (CBM) and Bill Presentation
  • Student Administration Systems
    • These companion systems will not be available during the outage:
      • UNC Online Applications for admissions (Summer School, Nursing, Part-time Studies, etc.)
      • TouchNet (students and third party proxies cannot pay bills; applicants cannot pay enrollment deposits)
      • Third Party Process Creation and Access
  • Student Actions
    • Students will not be able to access or use ConnectCarolina during this outage for any student action such as viewing your class schedule or updating personal information.
  • Onyen and Personal Data Management Systems
    • The following Onyen and Personal Data Management systems will be unavailable during this outage:
      • Onyen and Guest ID creation
      • Emergency Contact updates
      • Alert Carolina updates
      • Online Directory updates
  • Other Systems
    • The following systems are not available during this outage:
      • Affiliate Request
      • PID Create
      • PID Inquiry (including What’s My PID?)
      • Friday Center Applications (CPPSReg, PDEPReg, CEU, FCCPS)

Changes you may see after the outage

Although this upgrade is important, most of the changes from this upgrade are behind-the-scenes. One change you’ll notice is to the appearance of the Home, Worklist, Add To Favorites and Sign out links at the top right corner of the screen. If you work in the HR WorkCenter, you’ll notice changes to where some of the buttons are placed on ePARs, as well as how some of the buttons work and to the wording on the warning messages.  We’ll keep you updated about the changes.


Help Desk: 919-962-HELP or

For details on ConnectCarolina outages, please go to

Why are we doing this?

This upgrade is required to update a behind-the-scenes tool that supports ConnectCarolina. This is an important step in getting ready to provide new ConnectCarolina capabilities and bug fixes and to improve application security.

We appreciate your cooperation during this important system upgrade.

Recommended Browsers for ConnectCarolina

Internet Explorer

IE 9 or greater
Operating system:
Windows 7 and above
Windows XP and Vista are NOT recommended

Mozilla Firefox

Firefox 26-30 (Windows)
Operating system: Windows 7 and above
Windows XP and Vista are NOT recommended

Safari (Mac OS X)

NOTE: ITS does not recommend the use of Safari. Some ConnectCarolina functions may work, others may not. If issues are encountered, please switch to another browser.

Operating System: MAC OS X 10.6 or greater

Google Chrome

Chrome 28 or greater

Other browsers have not been tested and may not be compatible with PeopleSoft. Download supported browsers at the ITS Shareware site.

If you are using a supported browser and still experience issues, please try the following:

Compatibility View in Internet Explorer (IE):
ConnectCarolina will work best if the Compatibility View is turned on in IE. Look under Tools in the browser bar for more information.

Note about Compatibility View: Using Internet Explorer with Compatibility View turned on to work in ConnectCarolina may affect the performance and appearance of other University sites, including this one.  If you experience issues like web content not displaying on a University site, turn off Compatibility View or use a different web browser when you visit that site.

Operational Support

The first stop for help with ConnectCarolina is the Help Desk which can be reached by calling (919) 962-HELP or logging a help request through online help support at Faculty, staff and current students can submit a help request.

Functional assistance is available from the operational office: