system-status-featured

System Help

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CONNECTCAROLINA SYSTEM OUTAGES

Systems are functioning normally.

Questions/Problems:
Help Desk: 919-962-HELP or help.unc.edu

We appreciate your cooperation and support as we continue to make ConnectCarolina more efficient for our users.

Recommended Browsers for ConnectCarolina

Internet Explorer

Mozilla Firefox

Safari (Mac OS X)

Google Chrome

IE 9 or greater
Operating system:
Windows 7 and above
Windows XP and Vista are NOT recommended
Firefox 26-30 (Windows)
Operating system: Windows 7 and above
Windows XP and Vista are NOT recommended

NOTE: ITS does not recommend the use of Safari. Some ConnectCarolina functions may work, others may not. If issues are encountered, please switch to another browser.

Operating System: MAC OS X 10.6 or greater

Chrome 28 or greater

Other browsers have not been tested and may not be compatible with PeopleSoft. Download supported browsers at the ITS Shareware site.

If you are using a supported browser and still experience issues, please try the following:

Compatibility View in Internet Explorer (IE):
ConnectCarolina will work best if the Compatibility View is turned on in IE. Look under Tools in the browser bar for more information.

Note about Compatibility View: Using Internet Explorer with Compatibility View turned on to work in ConnectCarolina may affect the performance and appearance of other University sites, including this one.  If you experience issues like web content not displaying on a University site, turn off Compatibility View or use a different web browser when you visit that site.

Note for Windows Surface Users:
Surface Pro Win10 with Edge Browser cannot open PDFs within ConnectCarolina.  Therefore, items like paychecks and W-2s are not accessible through this device/browser combination.  Users will see an error saying, Couldn’t Open PDF: Something’s keeping this PDF from opening.

Support

The first stop for help with ConnectCarolina is the Help Desk, which can be reached by calling (919) 962-HELP or logging a help request online at http://help.unc.edu.

Functional assistance is also available from the operational office: