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System Help

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CONNECTCAROLINA SYSTEM OUTAGES

Questions/Problems:
Help Desk: 919-962-HELP or help.unc.edu

For the most up-to-date system status, please go to https://status.its.unc.edu/

We appreciate your cooperation and support as we continue to make ConnectCarolina more efficient for our users.

Recommended Browsers for ConnectCarolina

Recommended Browsers for ConnectCarolina

The ConnectCarolina System

ConnectCarolina is both a project developing new administrative software for the University and the name of the software tool. Once a component has been implemented (in other words, is now operational for end users), technical support should be through the normal help channels and through the operational office (i.e., the University Registrar for anything related to student records).

The ConnectCarolina project is now in operational mode for Campus Community(directory-related issues), Campus Solutions (student services) and eProcurement (online purchasing). In the ongoing ConnectCarolina project, upcoming implementations are mainly in Finance and Human Resources/Payroll.

Operational Support

The first stop for help with ConnectCarolina is the Help Desk (ITRC) which can be reached by calling (919) 962-HELP or logging a Remedy Ticket (help request) through online help support (http://help.unc.edu). Faculty, staff and current students can login at help.unc.edu to Submit a Help Request. Choose ConnectCarolina-Campus Solutions from the first dropdown and the appropriate option from the second dropdown that addresses the issue. This will direct the help request to the business analyst and/or technical support staff who can best resolve the issue.

ConnectCarolina technical support services help users resolve specific problems with the operational components of ConnectCarolina, including:

  • Campus Community:
    • University Directory
  • Campus Solutions (student services)
    • Admissions
    • Student Records (registration, grading, transcripts, etc.)
    • Financial Aid
    • Student Financials (billing)
  • eProcurement
  • ImageNow (document management)
  • Starlight (departmental awards, mostly graduate students)

Functional assistance is available from the operational office:

ConnectCarolina Project

ConnectCarolina project-related information can be found on this website and in a bi-weekly newsletter.

About ConnectCarolina

Learn more here.