system-status-featured

System Help

Text:
Increase font size
Decrease font size

CONNECTCAROLINA SYSTEM OUTAGES

For the most up-to-date system status, please go to https://status.its.unc.edu/

Questions/Problems:
Help Desk: 919-962-HELP or help.unc.edu

We appreciate your cooperation and support as we continue to make ConnectCarolina more efficient for our users.

system availability

Some portions of ConnectCarolina are unavailable during weekday evenings so that the project team can make sure that the system is operating properly and address any issues affecting ConnectCarolina’s functionality.

  • Student Administration (formerly Campus Solutions) will be available 24/7
  • ePro will be available 24/7
  • ConnectCarolina HR/Payroll will be available 7 am – 7 pm
  • ConnectCarolina Finance will be available 7 am – 7 pm

After the Friday evening outages, the systems will again be available at 7 am on Saturday mornings. There will also be a maintenance window on Sundays from 6 am until 1 pm when the system may not be available.

Recommended Browsers for ConnectCarolina

Internet Explorer

Mozilla Firefox

Safari (Mac OS X)

Google Chrome

IE 9 or greater
Operating system:
Windows 7 and above
Windows XP and Vista are NOT recommended
Firefox 26-30 (Windows)
Operating system: Windows 7 and above
Windows XP and Vista are NOT recommended

NOTE: ITS does not recommend the use of Safari. Some ConnectCarolina functions may work, others may not. If issues are encountered, please switch to another browser.

Operating System: MAC OS X 10.6 or greater

Chrome 28 or greaterNOTE: some users are reporting that the latest version (39) of Chrome does not work with ConnectCarolina for both PCs and MACs.  We are investigating the issue and will provide additional information when we have it. 

Other browsers have not been tested and may not be compatible with PeopleSoft. Download supported browsers at the ITS Shareware site.

If you are using a supported browser and still experience issues, please try the following:

Compatibility View in Internet Explorer (IE):
ConnectCarolina will work best if the Compatibility View is turned on in IE. Look under Tools in the browser bar for more information.

Note about Compatibility View: Using Internet Explorer with Compatibility View turned on to work in ConnectCarolina may affect the performance and appearance of other University sites, including this one.  If you experience issues like web content not displaying on a University site, turn off Compatibility View or use a different web browser when you visit that site.

Operational Support

The first stop for help with ConnectCarolina is the Help Desk (ITRC) which can be reached by calling (919) 962-HELP or logging a Remedy Ticket (help request) through online help support (http://help.unc.edu). Faculty, staff and current students can login at help.unc.edu to Submit a Help Request.

Functional assistance is available from the operational office: