system-status-featured

System Status

Text:
Increase font size
Decrease font size

CONNECTCAROLINA SYSTEM OUTAGES

For the most up-to-date system status, please go to https://status.its.unc.edu/

Questions/Problems:
Help Desk: 919-962-HELP or help.unc.edu

We appreciate your cooperation and support as we continue to make ConnectCarolina more efficient for our users.

Recommended Browsers for ConnectCarolina

Internet Explorer

Mozilla Firefox

Safari (Mac OS X)

Google Chrome

IE 9 or greater
Operating system:
Windows 7 and above
Windows XP and Vista are NOT recommended
Firefox 26-30 (Windows)
Operating system: Windows 7 and above
Windows XP and Vista are NOT recommended

NOTE: ITS does not recommend the use of Safari. Some ConnectCarolina functions may work, others may not. If issues are encountered, please switch to another browser.

Operating System: MAC OS X 10.6 or greater

Chrome 28 or greater

Other browsers have not been tested and may not be compatible with PeopleSoft. Download supported browsers at the ITS Shareware site.

If you are using a supported browser and still experience issues, please try the following:

Compatibility View in Internet Explorer (IE):
ConnectCarolina will work best if the Compatibility View is turned on in IE. Look under Tools in the browser bar for more information.

The ConnectCarolina System

ConnectCarolina is both a project developing new administrative software for the University and the name of the software tool. Once a component has been implemented (in other words, is now operational for end users), technical support should be through the normal help channels and through the operational office (i.e., the University Registrar for anything related to student records).

The ConnectCarolina project is now in operational mode for Campus Community(directory-related issues), Campus Solutions (student services) and eProcurement (online purchasing). In the ongoing ConnectCarolina project, upcoming implementations are mainly in Finance and Human Resources/Payroll.

Operational Support

The first stop for help with ConnectCarolina is the Help Desk (ITRC) which can be reached by calling (919) 962-HELP or logging a Remedy Ticket (help request) through online help support (http://help.unc.edu). Faculty, staff and current students can login at help.unc.edu to Submit a Help Request. Choose ConnectCarolina-Campus Solutions from the first dropdown and the appropriate option from the second dropdown that addresses the issue. This will direct the help request to the business analyst and/or technical support staff who can best resolve the issue.

ConnectCarolina technical support services help users resolve specific problems with the operational components of ConnectCarolina, including:

  • Campus Community:
    • University Directory
  • Campus Solutions (student services)
    • Admissions
    • Student Records (registration, grading, transcripts, etc.)
    • Financial Aid
    • Student Financials (billing)
  • eProcurement
  • ImageNow (document management)
  • GradStar (formerly Starlight) (departmental awards, mostly graduate students)

Functional assistance is available from the operational office: