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Starting November 3, when working off-campus, you’ll need to sign in to a Virtual Private Network (VPN) before accessing Customer Billing Management (CBM), Bill Presentation and most other Web applications. In early December, WebTravel and PCard will also require VPN when working off-campus. This change is part of an ongoing effort to increase the security of Carolina’s information technology resources.

Installing VPN

If you access ConnectCarolina from off-campus, then you already use VPN.  If you need to install it, go to   You’ll also need to use 2-Step Verification (Duo) to access VPN.  If you have any questions about how to get up and running with the VPN software, contact the Service Desk by calling 919-962-HELP or emailing You can also contact your local IT support for assistance.

Applications That Will Require VPN

CBM, Bill Presentation, UAS, Finan$eer, Laundry, PIM, SAI, BAA, Carolina Managed Print Services, Energy applications, EHS applications, Web Travel (December), PCard (December).

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