Archived Issues and Fixes
To view current issues and fixes, please click here.
Archived and Closed Issues
Archived Issues and Fixes: January 2017 – May 2019
|Agilent ePro Vendor Catalog.There is an issue with using Chrome and Firebox browsers for Agilent orders.||1/1/2019||Cannot complete Agilent orders using Chrome and Firebox browsers.||Resolved|
|Payroll Data Issue: There is a known issue with the M07 payroll data availability in the Payroll Accounting Report||1/28/2019||While the team is working to resolve, you can use the Finance Transactions tab in InfoPorte to see payroll data.||Resolved 1/31/2019|
|A handful of campus users experienced problems submitting budget journals/transfers for approval, with the submission process failing, or taking longer than normal.||8/15/2018||If you experience similar problems, please submit a help ticket.|
|We are investigating budget errors occurring on closed POs, requisitions and vouchers from prior budget periods.||8/15/2018||If you encounter this error, please submit a help ticket.|
|F&A Formula Allocation report does not include 2018 data||8/10/2018||F&A Formula Allocation report does not include 2018 data||Resolved: Updated F&A Formula Allocation report was released to campus on 8/27.|
|Transactions Report does not include Requisition ID information in Ref 2 field.cing intermittent issues in WebTravel.||8/10/2018||When a PO is rolled over from the previous fiscal year to the current fiscal year, Procurement Services creates a new distribution line on the PO to carry over the balance and chartfield information. The requisition ID does not carry forward, so there is no requisition ID to show in the Reference 2 field on the Transactions Tab in InfoPorte. That means that the Reference 2 field is blank for POs that have been rolled over from the previous year.||This may be a little confusing but is actually not an issue (it’s how the system works). If you need the original Requisition information, you can locate it via the PO Number within ConnectCarolina. For more information click on the following link: “https://ccinfo.unc.edu/files/2016/01/Purchase-Order-inquiry.pdf|
|We are currently experiencing intermittent issues in WebTravel.||6/5/2018||If you cannot login or receive an error message when you submit a travel document, please reattempt the same action. In many cases, the action will be completed with a second attempt or by clearing your cache.||resolved-1:30PM|
|Technical problems affecting several KK-based SAS reports.||5/4/2018||Unable to access reports||Resolved|
|Changes to the way some HR/Payroll links appear.||4/20/2018||As a result of the changes made to fix errors related to performance ratings, you may notice that some links appear as popup windows instead of on a new page. These changes are only cosmetic, all pages will work the same as they do now.||Resolved|
|The preliminary rollover of all funding sources for active appointments and positions into FY2019 occurred April 28, 2018. Departments can now begin submitting job changes, transfers, and funding swaps effective 07/01/18 and beyond.||4/20/2018||None||Resolved|
|The ConnectCarolina team made changes to fix errors some people were reporting related to viewing and entering performance ratings in ConnectCarolina.||4/20/208||If you receive an error, please clear your cache ( https://help.unc.edu/help/how-to-clear-web-browsers-cache-and-cookies/ ) and close out of all the windows you have open for that browser. Please submit a help request if you continue to encounter this error.||Use steps detailed under symptom.|
|A set of payroll transactions, journals, and vouchers are missing from FY 2015 and FY 2016 in the InfoPorte Transactions report. Additionally, 7 vouchers are missing from FY 2017.||3/2/2018||A set of payroll transactions, journals, and vouchers are missing from FY 2015 and FY 2016 in the InfoPorte Transactions report. Additionally, 7 vouchers are missing from FY 2017.||Resolved - 4/10/2018. The missing ConnectCarolina data from FY 2015 an FY 2016 has been restored. Now, there are accurate balances for FY2015 and FY2016 in the Ledger Rollup and Transactions tabs in InfoPorte and the Budgets Overview in ConnectCarolina.|
|Employees on unpaid leave of absence are incorrectly projected.||2/13/2018||Employees on unpaid leave of absence are incorrectly included in the salary and benefits projections. The projections are used in these reports: Ledger Rollup, Transactions, BMS, PI Dashboard, and Salary Projections.||Issue was resolved on 3/22/2018.|
|Lenovo ePro site is missing some items from the catalog.||1/30/2018||The vendor is working on the issue. In the meantime, if you need to place an order for an item missing from the catalog, please send an email to the purchasing team. firstname.lastname@example.org||Issue corrected on February 20, 2018|
|Transactions Report does not include Requisition ID information in Ref 2 field.||9/22/2017||When a PO is rolled over from the previous fiscal year to the current fiscal year, Procurement Services creates a new distribution line on the PO to carry over the balance and chartfield information. The requisition ID does not carry forward, so there is no requisition ID to show in the Reference 2 field on the Transactions Tab in InfoPorte. That means that the Reference 2 field is blank for POs that have been rolled over from the previous year.||This may be a little confusing but is actually not an issue (it’s how the system works). If you need the original Requisition information, you can locate it via the PO Number within ConnectCarolina. For more information click on the following link: “https://ccinfo.unc.edu/files/2016/01/Purchase-Order-inquiry.pdf|
|Logging in to the Student Center using Internet Explorer||7/14/2017||Students logging into the Student Center using Internet Explorer are receiving an error.||To use Internet Explorer to log in to the Student Center, follow these steps:
1. Open Internet Explorer.
2. Click the Tools icon in the top right of the browser.
3. Click Internet Options.
4. Click the Security button.
5. Click the Trusted Sites link and then click the Sites button.
6. Type https://sso.unc.edu in the field to add as a trusted site.
ConnectCarolina Users getting logged out after clicking the Home link.
|4/12/2017||Some ConnectCarolina users are experiencing an issue with the system logging them out after clicking the Home link.||If you experience this, try opening ConnectCarolina in another browser. If the problem continues, put in a help request. When submitting a request, any additional detail you can provide would help expedite the resolution.|
|Mozilla Firefox users having difficulty viewing signatures in PDF attachments/documents||1/24/2017||Users who access ConnectCarolina via Mozilla Firefox are having difficulty viewing signatures in PDF attachments/documents.||We recommend that you either switch to Google Chrome or Internet Explorer, or that you change your Firefox options to open PDF documents in Adobe Acrobat or Adobe Reader.
To change your settings in Firefox, go to Options in the right-hand corner, choose Applications, and change the Portable Document Format (PDF) settings to Adobe Acrobat or Adobe Reader. You’ll need to restart your browser after making this change.
One thing to be aware of is that if you change this setting, all PDF documents will be opened with the Adobe program you chose (even PDF documents not in ConnectCarolina). If you don’t want that to happen, instead of changing your browser settings, you can open PDF files that contain signatures one by one. To do this, click the "Open With" link when it appears on the document, and choose the option to open with Adobe Acrobat or Adobe Reader.
|Some employees are seeing an "unsupported browser" error message when using TIM in Internet Explorer||11/22/16||Due to the recent TIM upgrade, some employees are seeing an "unsupported browser" error message when using TIM in Internet Explorer||Choose a Different Browser
Google Chrome, Mozilla Firefox, and Microsoft Edge are not experiencing these issues.
Change Compatibility View Setting in Internet Explorer:
1. Go to Internet Explorer settings (the gear icon).
2. Click on Compatibility View option.
3. In the Websites You've Added To Compatibility View box, click on unc.edu, and then click the Remove button.
4. Uncheck the Display Intranet Sites in Compatibility View option.
5. Close the window.
The issue should then resolve itself as the TIM screen reloads.
NOTE: Some applications rely on Compatibility Settings being turned on so you will have to make a judgment call on whether moving to Chrome, Mozilla or Windows 10 Edge browser might be easier.
Archived Issues and Fixes: September 2015 – June 2017
|Windows 7 or 8 users may experience issues printing from ConnectCarolina using Internet Explorer||6/29/2017||Windows 7 or 8 users may experience issues printing from ConnectCarolina using Internet Explorer.||You can print from Internet Explorer by using the Print Preview feature. Additionally, use Firefox or Chrome when printing from ConnectCarolina. The technical team is working on a resolution currently. If you are experiencing issues, call the Help Desk.|
Users may be experiencing issues with logging into TIM.
|6/13/2017||We have received reports that some users are experiencing issues with logging into TIM.||We have received reports that some users are experiencing issues with logging into TIM. If you experience this, please try clearing your browser cache, cookies, and history. For instructions on clearing your cache for each browser, click here. Once you have cleared cache, close browser and reopen before attempting to connect to TIM. If you still continue to have issues after clearing cache, please submit a help request at 962-HELP (4357). Tickets will be forwarded to TIM-TIER 3 technical support.|
Users receive an error message when they log in using a ConnectCarolina approval email.
|5/4/2017||Users receive an error message when they log in using a ConnectCarolina approval email.||Reminder: Be sure to log in to ConnectCarolina only using the ConnectCarolina home page. If you receive emails about work list notifications, you can use these links to go into the system after you have logged in.|
ConnectCarolina users are experiencing errors referencing "loadXMLDoc:-Error:NetworkError" when using the system.
|5/2/2017||ConnectCarolina users are receiving errors referencing "loadXMLDoc:-Error:NetworkError"||This critical issue is being worked by multiple groups to identify and resolve the root cause. Some users have bypassed the error by switching to a diffferent browser. Please submit a help request with additional detail on browser and behavior to expedite the situation.|
|Program/Cost Code Tab in InfoPorte||9/21/2017||We’ve had reports of issues with the Program/Cost Code tab in Infoporte. |
Some budget entries are missing, and Rollup and Summary Transactions do not match on the program /cost code tab in Infoporte.
|The technical team is currently working on a resolution
Resolved - 9/29
|Finance Transactions Tab in InfoPorte||7/10/2017||1. Fields within the advanced search section may not be applied as expected. 2. Some users may see Totals that do not match the sum of the individual transactions.||The technical team is currently working on a solution.|
|Historic Personnel Actions link in ConnectCarolina HR/Payroll is not available||5/22/2017||Currently, the Historic Personnel Actions link in ConnectCarolina HR/Payroll is not available.||Currently, the Historic Personnel Actions link in ConnectCarolina HR/Payroll is not available. We are working to resolve the issue, but we do not have an estimate of when the functionality will be available at this time.|
|Users Ordering items From Perkin Elmer Experiencing Issues in Internet Explorer||1/26/2017||Users in Internet Explorer ordering items from Perkin Elmer are experiencing issues.||We are currently working with the vendor for a resolution. During this time, please use Chrome or Firefox browser to place your orders. For additional questions, contact the Finance Business Systems Help Desk.|
Lenovo Accessories through the CCI page on ConnectCarolina are limited
|1/13/17||Users may have difficulties accessing a full list of Lenovo CCI offerings.||Use Quick Order search to lookup Lenovo items by part number or use ‘Find linked accessories’ search to lookup items by machine, type, model number. We are working on implementing a solution. Please contact Finance business systems help desk with any questions.|
|Lump Sum Payment Reversal update||1/12/17||Issues with negative lump sum payment submissions.||A negative lump sum payment action should be submitted to correct or reverse a lump sum overpayment. This is still accurate; however, at this time the system processes the negative amount immediately versus based on the effective date. As such, any negative lump sum payment will be automatically be reflected in the employee’s next paycheck. Therefore, a negative lump sum should be submitted in coordination with when the dock/reverse should occur.|
|Users are unable to access vendor catalogs (Staples, Fisher Scientific, etc)||12/6/16||The ePro vendor catalogs (Staples, Fisher Scientific, etc) are currently unavailable.||UPDATE This issue has been resolved. 12/2016|
|Some users are experiencing intermittent issues with attachments in ConnectCarolina||12/6/16||You may experience issues viewing and attaching documents, such as with vouchers, PAAT transactions, and ePar forms.||The team is working to resolve this issue and we will provide updates as soon as we have them.|
|Approvers unable to approve ePARs with cost share funding||9/19/16||Approvers are unable to approve ePARs that have a blank or expired or expired funding end date on a cost share combo code/chartfield string.||The Commitment Accounting BA team is working with the main Level 3 budget approvers - OSR and Budget, Planning and Analysis - to approve affected ePARs, verify they correctly executed to the system, and enter funding end date after the funding grid is in the system. For issues encountered at other Level 3s, please submit a help ticket so that the team can work with other Level 3 approvers. For issues encountered at Level 1 or Level 2 stops, approvers should recycle the ePAR back to originator to either enter the funding end date (if the end date is greater than the effective date), or remove the three project chartfields (PC Business Unit, Project ID, Activity) if the funding end date is less than the effective date.|
|Incorrect dates on encumbrance liquidations||9/14/16||At the end of FY16, POs on projects were rolled into the next fiscal year for the first time. In some cases, encumbrances existed in prior fiscal years even after the POs were rolled. Journals were entered to bring the encumbrance balances to $0. An incorrect date was used to determine which encumbrances were zeroed, resulting in some projects with incorrect encumbrance liquidations.||We’re working now to identify the correct logic and best resolution for this problem. This in no way affects budgets or expenses.|
|ePar attachments||8/22/16||Users are unable to view the attachments associated with an ePar from the View an ePar page after the ePar has executed.||HR Representatives (aka Complex Users) are able to view attachments from the Job or Position data pages once the ePar has executed. Student and Basic Users do not have the ability to view attachments for ePars that have executed. This is on our list of items to implement at some point in the future.|
|A small number of employees (approx. 50) may not receive the full LSI raise in their paycheck||8/4/16||We became aware today of a problem with how the 1.5% LSI increase was applied for some SHRA employees with future dated actions. These employees may not receive the full 1.5% increase in their B02 paycheck. The total number of employees impacted by this issue is approximately 50.||The team is working on manually correcting the data for these employees and retro pay for the corrections will be applied in B03. Lists of the employees impacted by this issue will be distributed to the School/Division HR Officers and the Business Systems Desk.|
|Issues downloading to Excel from ConnectCarolina and InfoPorte||7/29/16||We have received reports that users are experiencing issues downloading to Excel from pages in ConnectCarolina and InfoPorte.||UPDATE Important: If you download files from ConnectCarolina or InfoPorte:
Microsoft has released a software patch that causes a problem for those who download files from ConnectCarolina. If you’ve installed the software patch (and many computers will install the patch automatically), then when you try to download a file, the file simply won’t download. No message displays.
Microsoft has provided a workaround. Follow these steps:
For Internet Explorer and Chrome:
1. Go to Tools > Internet Options > Security tab on top.
2. Click Trusted Sites and then click Sites.
3. In the Add this website to the zone box, type the following sites one at a time and click the Add button after each:
4. Click Close and then OK.
For Mozilla Firefox:
1. Click the Open Menu button (the one with three lines in the top, right-hand corner), and then choose Options > Security.
2. Click the first Exceptions box.
3. In the Address of website box, type the following sites one at a time and click the Allow button after each: https://*.cc.unc.edu
6. Click Save Changes.
(updated 8/5/16, 2:50pm)
|Problem with how ConnectCarolina is recording transactions in various ledger groups||6/21/16||There is a problem with how ConnectCarolina is recording transactions in various ledger groups. At this time, only problems with journals have been reported and confirmed. We have found problems in July, August, November, May and June.||IMPORTANT UPDATE FOR FINANCE USERS: A fix has been implemented and validated for the problem with how ConnectCarolina was recording transactions in various ledger groups. This is the final spreadsheet of missing journal transactions that we will provide. (last updated 7/13/16, 8:45am)|
|Employees not showing in directory||5/25/16||We have received Remedy tickets from employees who are not showing in the directory; yet they are active employees and did not request that their information be made private.||Update: A fix to this issue was implemented on 5/31/16.|
|Future terminations causing Onyen deactivation||5/24/16||There is a known issue where FUTURE terminations are causing the employee’s onyen to be deactivated when the termination is executed, not waiting until the actual termination date is reached.||Update: A fix to this issue was implemented on 5/31/16.|
|Summer School Job Codes||5/12/16||Two new job codes were added for Summer School for graduate students (800185 – Summer Teaching Assistant & 800186 – Summer Instructional Assistant). When these jobs are created with ePARs, the paygroup which is automatically added is EPT (EPA – Student / Temps UNC). The issue is that these job codes need to be in payrgroup SUM in order to:|
1) allow for the LSP pay type of Summer School
2) be selected for the Summer School payroll processing
|Updated 5/13/16: All affected records have been corrected. The ConnectCarolina team will continue to monitor and update additional records. Once summer school is complete, the team will address ePAR changes needed before next year.|
|Change to Viewing Voucher Attachments||4/7/16||An enhancement for viewing Accounts Payable voucher attachments was put in place on 4/4/16 to prevent the Modified (date) and Modified By fields on the voucher from updating simply when someone viewed an attachment. Such updates are problematic from an auditing standpoint.||Please note the enhancement to the Campus Voucher page now requires you to click Save before you can confirm the attachment is there by seeing the date/time stamp in the “Added On” column on the Voucher attachment page. Read more here. (last updated 4/7/16, 1:00pm)|
|Foreign Address Fields||3/28/16||There is a known issue on the Hire form where foreign addresses do not include the same required fields as US addresses. This causes an error on the Biographic-Demographic update screens of the form.||The team is working on a way to correct this error in the future.|
|Missing values in Description column on InfoPorte Transactions screen||2/23/2016||HR/Payroll transactions after the second half of December 2015 onward are missing values in the Description column on the InfoPorte Transactions screen.||UPDATE: this has been corrected (last updated 2/25/16, 9:00am)|
|Labor expenditures in InfoPorte||2/23/2016||Actuals for labor expenditures are correct; however, the ledger roll-up and transactions tabs have not been updated in InfoPorte. This affects the B16 payroll and PAATs that were fully approved after 12:20pm on 2/16/16.||UPDATE: this has been corrected (last updated 2/24/16, 8:35am)|
|PAAT processing on hold||1/15/2016||PAAT processing is on hold, pending new bug fixes.||UPDATE: PAAT processing has resumed as of 2/4/16. (last updated 2/5/16)|
|PAAT Labor Expense Report||1/14/2016||There are known issues with the PAAT labor expense report. This report provides a summary of payroll accounting expense by accounting period.||The (PAAT) Labor Expense Report has been enhanced with adjustments to filters, changes to the data displayed, and bug fixes. Details here. (updated 2/1/16)|
|State Appropriations Budget Allocation||1/12/2016||State Appropriations budget has been allocated to the funding source chart field string for the $750 Compensation Bonus expense with State Appropriation Source codes only (12001-12002, 13001 and 14001). Other funding sources are responsible for covering the $750 bonus compensation expense with existing funds.||For your information; no action needed.|
|Journals budget checked in error||1/7/2016||Last week, eight journals were errantly budget checked. These journals contained vouchers that were already budget checked and posted. The extra budget check caused the amounts to double.||UPDATE (1/13/16): We have corrected the extra entries.|
|Issue with Position Updates||12/21/2015||There is a known issue where some updates from Position Data do not automatically flow down to job data for the incumbent.||The team is working on a way to identify and resolve these more proactively in the future.|
|FY 2015/2016 bonus payment||12/18/2015||Due to a requirement from the Office of the State Controller, the one-time lump sum compensation bonus awarded to eligible employees was charged to account 514910 for tracking purposes.||For your information; no action needed.|
|Routing Bug on Funding Swap Form||12/18/2015||We have discovered that the Funding Swap form has a bug that causes some actions to skip the routing to departments that have had funding affected as a part of the action.||UPDATE: this has been corrected (last updated 3/17/16, 10:30am)|
|PAAT Processing||12/15/2015||PAAT processing is on hold, pending bug fixes. Users can still initiate and approve PAAT transactions, but they won’t be processed until these bugs are fixed.||UPDATE (12/18/15): PAAT processing has resumed after resolution of several bugs. However, due to other factors PAAT did not process on 12/17 and 18; PAAT processing will resume on 12/21.|
|Procurement: Campus Vendor -- new vendor class “Affiliate w/PID”||11/25/2015||As part of an ongoing initiative to accurately classify Campus Vendors with a PID, a new vendor class “Affiliate w/PID” was added to the Finance System. This class is not yet available to choose on Campus Vendor pages, but a small group of vendors have already been re-classed by Finance to this new class. As a result if one of the vendors in this small group is pulled up in Campus Vendor the Vendor Class will show as “Invalid Value.”||UPDATE (1/13/16): This issue is resolved. View this webinar on the changes that have been implemented.|
|ePAR Funding Grid issue||11/18/2015||ePARs with funding grids are getting stuck at authorized because the grid isn’t funded at 100.000%.||SOLUTION: Please check the total percentage before submitting your ePAR, and use the reconcile button if necessary to true up (or down) to 100.000%|
|Budget checking||10/29/2015||ConnectCarolina is experiencing intermittent problems with budget checking.||UPDATE (11/2/15): The technical team has identified a fix and is monitoring to ensure the fix is working correctly.|
|Project end date/ePAR issue||10/20/2015||Updated project end dates are not consistently being sent from Finance to HR. This causes issues with using those projects on ePARs.||UPDATE (11/11/15): The technical team has identified a fix and is testing it. A remedy ticket should be submitted for ePARs with incorrect project end dates.|
|Approvers unable to approve ePARs||10/8/2015||In some circumstances, approvers are unable to approve ePARs. They receive an error message" "Make an entry in the following required field(s) to proceed: Annual Rate (24642,102)." Approvers are unable to proceed and approve (or recycle) the ePAR.||UPDATE (11/11/15): This issue has been resolved.|
|OSR Ledger roll-up issue in InfoPorte||10/7/2015||We have received reports that the department budget earning table rows are not showing up in the OSR Ledger roll-up in InfoPorte.||UPDATE (11/3/15): This issue has been resolved. The team will keep an eye out for any tickets or reports of a similar nature.|
|Trust budgets||9/29/2015||Campus has reported some concerns with the way trust budgets were rolled.||Please see the 9/28/15 memo on this.|
|Revenue from cost share transactions from payroll allocation journals||9/29/2015||We’ve discovered an issue where revenue was incorrectly generated from cost share transactions in the payroll allocation journals (core data and transit fee).||UPDATE (10/13/15): This issue has been fixed.|
|Commitment Control||9/18/2015||We’ve received some reports of transactions that are showing up on the actuals ledger but not in Commitment Control.||We are investigating the issues.|
|Encumbrances on purchase orders||9/18/2015||We’ve received some reports of issues with relieving encumbrances on Purchase Orders.||Please submit a Help ticket if you encounter this problem so the team can investigate the issue.|
|Dell ePro orders error message||9/18/2015||User receives an error message regarding security.||Please use Internet Explorer (IE) for Dell orders. The project team is working with Dell to resolve the issue.|