Issues with ConnectCarolina Using Chrome
Chrome has been pushing out regular security updates that implement strict security changes. As these updates are being applied, you may notice issues with ConnectCarolina functionality such as links or buttons or search not working correctly. You may also see a pop up error like the screenshot below.
If you are using Chrome and experiencing issues with ConnectCarolina you will need to be sure that the Chrome Browser is fully updated, and that you have completely cleared history – browser cache and cookies.
Important: Always access ConnectCarolina via https://connectcarolina.unc.edu or a bookmark with this address. Please do not bookmark pages within ConnectCarolina from the browser.
Note: there is a known conflict with Chrome Profiles. If you are using a Chrome Profile to connect to Personal Gmail, this will cause errors when accessing ConnectCarolina when utilizing this profile.
Open the tabs below to get step by step information. You may contact the Service Desk or Business Systems Help Desk for assistance.
As a temporary solution, you can open an Incognito mode window to access ConnectCarolina within the browser. However, the original issue will not go away until your updates are complete and the cookies and cache are completely cleared.
1. To manually update, select the 3 dots on the upper-right corner of your Chrome browser.
2. Hover the mouse over “Help” option and select “About Google Chrome”.
3. Chrome will open a new page where it will start installing the updates (if missing) automatically.
Click “Relaunch”
4. Chrome will reopen after relaunch
If an update has been done and Chrome has not been relaunched, Relaunch it manually.
1. Select the 3 dots on the upper-right corner of your Chrome browser. Select History, then Select History.
2. Select “Clear browsing data“.
3. On the new window, Select the “Advanced” Tab. Select “All Time”.
Check ALL the boxes except “password” (if you want to keep saved password). Scroll down to make sure ALL the boxes are checked.
Select “Clear All Data“.
4. Once the data has been cleared, Close all browser sessions and relaunch the browser.