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MASTER: UNSCHEDULED ConnectCarolina System Outage [Date and Time]

ConnectCarolina System Outage

ConnectCarolina is currently unavailable. We apologize for the inconvenience.  The technical team is working to correct the situation.

All of the applications that you access through the portal are unavailable.  The portal is the webpage that you usually see after you click the green button Login to ConnectCarolina & InfoPorte.

This outage affects Finance, HR/Payroll and Student Admin components of ConnectCarolina. This means campus users will not have access to ConnectCarolina and any other systems accessed through the Student portal and Faculty/Staff/Affiliates portal at this time.

Applicants, students, proxies, and authorized users
You can’t use ConnectCarolina in any way during the outage. You cannot make enrollment deposits, or pay bills using the TouchNet application. Students, you won’t be able to assign proxies to see student information in ConnectCarolina or authorized users to pay bills. The CarolinaGo app is not available. The external sites Credentials and CollegeScheduler are also down, but you can access Coursicle using the direct link https://www.coursicle.com/unc/.

Faculty and staff
You will not be able to access your pay stub, your W-2, or W-2C during the outage, but you will be able to access your benefit information using the direct link [link here]

These companion systems will not be available during the outage:

  • COVID-19 Daily Wellness Check
  • COVID-19 Vaccination Certification
  • Web Travel
  • Work P-Card
  • Unit Accounting System (UAS)
  • Vendor Invoice Submission Page (VISP)
  • Customer Billing Management (CBM) and Bill Presentation
  • Admissions Enrollment Deposits (by applicants)
  • ImageNow Document Management system

Other Systems Affected by a ConnectCarolina System Outage

 

BuyCarolina Ordering  

  • BuyCarolina orders cannot be placed or changed during the outage since they are part of the ConnectCarolina Finance system.
  • P-Card will still be accessible through Works.
  • Airgas orders can be placed by emailing ANWMorrisvilleAdministration@airgas.com, which is routed to Rasha Jaber (919-544-3772 ext 311) or Jason Newhouse (919-544-3772 ext. 312). You can also call Ben Martin, Account Representative, 919-812-2798. Airgas will handle the orders over the outage period and work through the technical process after Connect Carolina is back up and running.
  • ARC3 orders can be placed with Michael Banks, Account Representative, michael.banks@arc3gases.com, 336-690-9541 or call customer service at 919-682-4527.

TIM and Viewing Paychecks   

  • Faculty, staff and student employees will not be able to use the Self-Service functions such as View Paycheck during the outage.
  • The TIM system will be available, but you will not be able to access it using the link in ConnectCarolina. If you need to use TIM during the outage, go to https://unctim.unc.edu/employee.

W-2/W-2c Forms

  • W-2 forms cannot be accessed during the outage.

Other Systems Affected by a ConnectCarolina System Outage

Click on the buttons below for detailed information on systems impacted.

  • Queries, BI Publisher and Envision Reports cannot be accessed at this time due to the outage.
  • InfoPorte and TarHeel report data will not be updated on Friday, March 12 but will be updated on Sunday, March 14. 

During the outage, you will not be able to:

  • Create or change an Onyen or Guest ID or change your password
  • Update your listing in the online directory to include emergency contact and phone number for Alert Carolina
  • PID Create
  • PID Inquiry

During the outage, you will not be able to access CEU – Continuing Education Units

PeopleAdmin and LawLogix

  • Companion systems such as PeopleAdmin and LawLogix will be available, but they will not be able to pull information from or send information to ConnectCarolina until the upgrade is complete. 

Benefits Information is Available  

  • You can still view your benefit information. When you attempt to sign in to ConnectCarolina, the system will show you a message with an alternate link to access the BenefitFocus  website.
  • Web Travel
  • P-Card
  • Unit Accounting System (UAS)
  • Vendor Invoice Submission Page (VISP)
  • Customer Billing Management (CBM) and Bill Presentation
  • Admissions Enrollment Deposits (by applicants)  

The ConnectCarolina Student Center will be down.

These companion systems will not be available during the outage:

  • TouchNet (students and third party authorized users cannot pay bills; applicants cannot pay enrollment deposits)
  • Parent proxies to view student data
  • The CarolinaGO mobile app
  • Other external vendor sites such as Credentials, Coursicle, CollegeScheduler will also be down during this outage.
  • UNC Online Applications for admissions (Summer School, Nursing, Part-time Studies, etc.)
  • Proxy and Authorized Users (third party) Creation and Access

Students will not be able to access or use ConnectCarolina during this outage for any student action such as viewing class schedules or updating personal information. The ConnectCarolinaGO mobile app will also be down during the outage.

For Questions or Problems

Contact the Service Desk at 919-962-HELP or help.unc.edu.  Outage notifications will be posted on the ConnectCarolina landing page (the page you see when you go to connectcarolina.unc.edu and on the home page of ConnectCarolina

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Help | help.unc.edu | 919-962-HELP