Requesting Support from ITS-Enterprise Applications and/or HRIM
With the implementation of a new customer service tool, TeamDynamix, the support website help.unc.edu has been improved. Get Help allows a ticket to be submitted and routed to the Service Desk and they will triage the ticket to the appropriate resources. However, selecting from the list of services will route the ticket to the appropriate resources and collect the information needed to process the request more efficiently. The following services are supported by ITS-Enterprise Applications and/or HRIM. Click the link for Service to view the service details, Request the service or Add to Favorites for quick access later.
The following information will guide you on how to find services on help.unc.edu and quickly access and “favorite” the services you may use.
The portal to open a ticket is help.unc.edu. The Get Help button allows you to open a ticket for technical assistance or departmental IT support. To ensure that your request is received and processed in a timely manner, please submit a service request instead of utilizing the Get Help button. Follow the steps below to navigate to the service you need and add Favorites for quick and easy access. Go to help.unc.edu and click Sign In to enter your Onyen and password Selecting Services Under All Resources, click All Services In the Service Catalog, click Administrative & Business Click the link for each EA Service (List of services above) to view the service details, Request the service or Add to Favorites for quick access later. Example services include Application Enhancements, Finance Applications, ConnectCarolina Student Admin Using Favorites Under My Resources Click My Favorite Services Select the desired service from the list of Favorites.
