Skip to main content
Resource Categories:
Version Date: May 1, 2018

If you use any part of ConnectCarolina except SelfService, then starting May 23, you’ll be required to use 2-Step/Duo to access ConnectCarolina. That means if you enter grades, submit ePARs, conduct performance evaluations, buy from the vendor catalogs, or any other transactions, you’ll need to verify with 2-Step/Duo to get in to ConnectCarolina.

The good news is that you may have already set up 2-Step Verification with Duo in order to access VPN or your W-2. If you haven’t already, now is the time to register for 2-Step Verification. Visit and click on “2-Step Verification for Duo.”  You’ll need your PID and mobile phone to complete registration.

  • Pro Tip: During registration, be ready to set up a preferred method and a back-up option. That way, if you lose your phone or leave it at home, you’ll have an alternate way to authenticate your accounts. If you’ve already registered, don’t worry, you can add a back-up method at any time.
  • Pro Tip: If you get a new phone, you will need to register it. You can find instructions on

How does this impact your daily work?

When you click the Log in to ConnectCarolina & InfoPorte green button, you will see the Duo screen to complete 2-Step verification. If you work from home, you need to 2-Step twice, once for VPN and once for ConnectCarolina.

  • Duo Authentication ScreenPro Tip: Click the Remember me for 12 hours checkbox.
  • Pro Tip:  If you change browsers, you will be asked to complete 2-Step verification for the second browser.

Need help? 

If you need help with the registration process, use the documentation available at You can also live chat with the ITS Service Desk at, call 919-962-HELP or visit us in person for assistance.