ConnectCarolina System Outage - ConnectCarolina User Information

ConnectCarolina Outage

ConnectCarolina is currently unavailable. We apologize for the inconvenience. The technical team is working to correct the situation.

All of the applications that you access through the portal are unavailable.  The portal is the webpage that you usually see after you click the green button Login to ConnectCarolina & InfoPorte.

This outage affects Finance, HR/Payroll and Student Admin components of ConnectCarolina.

In addition, the following will be unavailable:

Onyen and Guest ID creations
Emergency Contact and Alert Carolina Updates

Applicants, students, proxies, and authorized users

You will not be able to access Student Center and Student Data in ConnectCarolina

These systems and options will not be available during the ConnectCarolina outage:

Ability to assign proxies to see student information
Credentials
College Scheduler

These systems will be available during the ConnectCarolina outage, but you’ll need to use the direct link to access them:

Course Catalog: https://catalog.unc.edu/

Faculty and staff

You will not be able to access HR and Financial applications.

These systems and options will not be available during the ConnectCarolina outage:

Pay Stub, W-2/W-2c
BuyCarolina
ConnectCarolina-based reporting tools, including queries, Query Viewer – RPT, BI Publisher, or nVision reports.
Chartfield Checker
CART
CBM and Bill Presentation
Web Travel
BAAR
Vendor Invoice Submission Process (VISP)
CC Admin and CC Invoice

These systems will be available during the ConnectCarolina outage, but you’ll need to use the direct link to access them:

TIM: https://unctim.unc.edu
PeopleAdmin: https://unc.peopleadmin.com/hr
Pcard (Bank of American Works): https://payment2.works.com
Concur- https://www.concursolutions.com/home.asp
Carolina Talent – https://hr.unc.edu/carolinatalent/
InfoPorte: https://infoporte.unc.edu
Ram Reports: http://ramreports.unc.edu/
Tar Heel Reports: https://tarheelreports.unc.edu/

Benefits

For benefit questions or changes during the outage, you can call the Eligibility and Enrollment Support Center at 855-859-0966.

Airgas and ARC3 Orders

During the outage, you can place Airgas orders by emailing ANWMorrisvill eAdministration@airgas.com, or contact account representative Ben Martin, Account Representative, 919-812-2798. Airgas will handle the orders over the outage period and work through the technical process after ConnectCarolina is back up.
ARC3 orders can be placed with Michael Banks, Account Representative, michael.banks@arc3gases.com, 336-690-9541 or call customer service at 919-682-4527.

For Questions or Problems

Contact the Service Desk at 919-962-HELP or help.unc.edu.