During these extraordinary times when the UNC community is working, teaching and learning from new places and in new ways, keep in mind that help.unc.edu is a great resource for tips and “how-to” articles covering internet connections, Zoom conferencing tool, VPN and much more.

Click the green bar at the top of the help.unc.edu web page as a starting point or, if you have a specific question, type it in the “How can we help you?” field.

For ConnectCarolina questions, the Help tile on the ConnectCarolina home pages and the ccinfo.unc.edu website are good places to search for information. As always, if you need to request a service or something isn’t working, go to help.unc.edu and choose either the Something’s Broken button or the Request Service button and, your ticket will be directed to the people who can help.

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