Issues/Fixes
Current Issues Being Worked
| Issue | Date Posted | Symptom | Status |
|---|---|---|---|
| A handful of campus users experienced problems submitting budget journals/transfers for approval, with the submission process failing, or taking longer than normal. | 8/15/2018 | If you experience similar problems, please submit a help ticket. | |
| We are investigating budget errors occurring on closed POs, requisitions and vouchers from prior budget periods. | 8/15/2018 | If you encounter this error, please submit a help ticket. | |
| F&A Formula Allocation report does not include 2018 data | 8/10/2018 | F&A Formula Allocation report does not include 2018 data | Resolved: Updated F&A Formula Allocation report was released to campus on 8/27. |
| Transactions Report does not include Requisition ID information in Ref 2 field.cing intermittent issues in WebTravel. | 8/10/2018 | When a PO is rolled over from the previous fiscal year to the current fiscal year, Procurement Services creates a new distribution line on the PO to carry over the balance and chartfield information. The requisition ID does not carry forward, so there is no requisition ID to show in the Reference 2 field on the Transactions Tab in InfoPorte. That means that the Reference 2 field is blank for POs that have been rolled over from the previous year. | This may be a little confusing but is actually not an issue (it’s how the system works). If you need the original Requisition information, you can locate it via the PO Number within ConnectCarolina. For more information click on the following link: “https://ccinfo.unc.edu/files/2016/01/Purchase-Order-inquiry.pdf |
| We are currently experiencing intermittent issues in WebTravel. | 6/5/2018 | If you cannot login or receive an error message when you submit a travel document, please reattempt the same action. In many cases, the action will be completed with a second attempt or by clearing your cache. | resolved-1:30PM |
| Technical problems affecting several KK-based SAS reports. | 5/4/2018 | Unable to access reports | Resolved |
| Changes to the way some HR/Payroll links appear. | 4/20/2018 | As a result of the changes made to fix errors related to performance ratings, you may notice that some links appear as popup windows instead of on a new page. These changes are only cosmetic, all pages will work the same as they do now. | Resolved |
| The preliminary rollover of all funding sources for active appointments and positions into FY2019 occurred April 28, 2018. Departments can now begin submitting job changes, transfers, and funding swaps effective 07/01/18 and beyond. | 4/20/2018 | None | Resolved |
| The ConnectCarolina team made changes to fix errors some people were reporting related to viewing and entering performance ratings in ConnectCarolina. | 4/20/208 | If you receive an error, please clear your cache ( https://help.unc.edu/help/how-to-clear-web-browsers-cache-and-cookies/ ) and close out of all the windows you have open for that browser. Please submit a help request if you continue to encounter this error. | Use steps detailed under symptom. |
| A set of payroll transactions, journals, and vouchers are missing from FY 2015 and FY 2016 in the InfoPorte Transactions report. Additionally, 7 vouchers are missing from FY 2017. | 3/2/2018 | A set of payroll transactions, journals, and vouchers are missing from FY 2015 and FY 2016 in the InfoPorte Transactions report. Additionally, 7 vouchers are missing from FY 2017. | Resolved - 4/10/2018. The missing ConnectCarolina data from FY 2015 an FY 2016 has been restored. Now, there are accurate balances for FY2015 and FY2016 in the Ledger Rollup and Transactions tabs in InfoPorte and the Budgets Overview in ConnectCarolina. |
| Employees on unpaid leave of absence are incorrectly projected. | 2/13/2018 | Employees on unpaid leave of absence are incorrectly included in the salary and benefits projections. The projections are used in these reports: Ledger Rollup, Transactions, BMS, PI Dashboard, and Salary Projections. | Issue was resolved on 3/22/2018. |
| Lenovo ePro site is missing some items from the catalog. | 1/30/2018 | The vendor is working on the issue. In the meantime, if you need to place an order for an item missing from the catalog, please send an email to the purchasing team. purchasing_team@unc.edu | Issue corrected on February 20, 2018 |
| Transactions Report does not include Requisition ID information in Ref 2 field. | 9/22/2017 | When a PO is rolled over from the previous fiscal year to the current fiscal year, Procurement Services creates a new distribution line on the PO to carry over the balance and chartfield information. The requisition ID does not carry forward, so there is no requisition ID to show in the Reference 2 field on the Transactions Tab in InfoPorte. That means that the Reference 2 field is blank for POs that have been rolled over from the previous year. | This may be a little confusing but is actually not an issue (it’s how the system works). If you need the original Requisition information, you can locate it via the PO Number within ConnectCarolina. For more information click on the following link: “https://ccinfo.unc.edu/files/2016/01/Purchase-Order-inquiry.pdf |
| Logging in to the Student Center using Internet Explorer | 7/14/2017 | Students logging into the Student Center using Internet Explorer are receiving an error. | To use Internet Explorer to log in to the Student Center, follow these steps: 1. Open Internet Explorer. 2. Click the Tools icon in the top right of the browser. 3. Click Internet Options. 4. Click the Security button. 5. Click the Trusted Sites link and then click the Sites button. 6. Type https://sso.unc.edu in the field to add as a trusted site. |
ConnectCarolina Users getting logged out after clicking the Home link. | 4/12/2017 | Some ConnectCarolina users are experiencing an issue with the system logging them out after clicking the Home link. | If you experience this, try opening ConnectCarolina in another browser. If the problem continues, put in a help request. When submitting a request, any additional detail you can provide would help expedite the resolution. |
| Mozilla Firefox users having difficulty viewing signatures in PDF attachments/documents | 1/24/2017 | Users who access ConnectCarolina via Mozilla Firefox are having difficulty viewing signatures in PDF attachments/documents. | We recommend that you either switch to Google Chrome or Internet Explorer, or that you change your Firefox options to open PDF documents in Adobe Acrobat or Adobe Reader. To change your settings in Firefox, go to Options in the right-hand corner, choose Applications, and change the Portable Document Format (PDF) settings to Adobe Acrobat or Adobe Reader. You’ll need to restart your browser after making this change. One thing to be aware of is that if you change this setting, all PDF documents will be opened with the Adobe program you chose (even PDF documents not in ConnectCarolina). If you don’t want that to happen, instead of changing your browser settings, you can open PDF files that contain signatures one by one. To do this, click the "Open With" link when it appears on the document, and choose the option to open with Adobe Acrobat or Adobe Reader. |
| Some employees are seeing an "unsupported browser" error message when using TIM in Internet Explorer | 11/22/16 | Due to the recent TIM upgrade, some employees are seeing an "unsupported browser" error message when using TIM in Internet Explorer | Choose a Different Browser Google Chrome, Mozilla Firefox, and Microsoft Edge are not experiencing these issues. OR Change Compatibility View Setting in Internet Explorer: 1. Go to Internet Explorer settings (the gear icon). 2. Click on Compatibility View option. 3. In the Websites You've Added To Compatibility View box, click on unc.edu, and then click the Remove button. 4. Uncheck the Display Intranet Sites in Compatibility View option. 5. Close the window. The issue should then resolve itself as the TIM screen reloads. NOTE: Some applications rely on Compatibility Settings being turned on so you will have to make a judgment call on whether moving to Chrome, Mozilla or Windows 10 Edge browser might be easier. |
Archived Issues
For a list of archived issues, please visit here.