Issues and Fixes
Current Issues Being Worked
Issue that can’t be resolved within a day are listed on this page. Newly identified issues are first posted on the ConnectCarolina home page in the Notifications section.
When an issue is closed, it moves to the Archived and Closed Issues list.
| Issue | Date Posted | Symptom | Status |
|---|---|---|---|
| The Close (X) icon is missing on the Funding Data window when using the HR WorkCenter. | 5/23/19 | When you open the Funding Data link from the HR WorkCenter the Close (X) icon isn't there, but it is there when you get there from the Navigator. | If you're accessing the Funding Data link through the HR WorkCenter, you can use the "Return" button to go back. |
| The ‘Return to Worklist’ link is broken after approving an ePar from the Worklist. | 5/22/19 | You get an error or taken to another version of the worklist that is different. | The team is working on a fix. For now, you can use the tips below when using the Worklist. Tip 1: Right-click on the link in the worklist to open the approval in a new tab so you can avoid going back to the home page. This keeps the worklist open. (Remember: the transaction you just approved will still show in the list, you can refresh to update your list.) Tip 2: Use the compass on the top right of your page and open Recent Places which takes you back to your Worklist |
| Why can't I add tiles like "My Pay and Taxes" (or other tiles) to My Page home page | 5/17/19 | Tiles like "My Pay and Taxes" (and some others) aren't available to add to the My Page home page. | The ConnectCarolina team is working to add more tiles to the My Page options. |
| Updating the "Country" field on the Self Service page doesn't happen in real time. | 5/17/19 | When a user enters their country in the "Country" field and clicks the save button, the country doesn't appear to have saved. | The "Country" field is being updated when you click save. If you leave the page and return to the page, you can see the update. |
| The "Return to Page" button isn't present or disappears from the top left of the page. | 5/17/19 | Sometimes the "Return to Page" button doesn't appear on the banner at the top of the page. | The team is working with the vendor on this issue. If you need to leave a page and don't have the "Return to Page" button, you can use the Home icon at the top right of the page. |
| The popup windows don't open when using Firefox. | 5/17/19 | Some are reporting clicking links and nothing happens. | FIX: Set your Firefox browser to always allow popups from ConnectCarolina. |
| Some issues are being reported when using Internet Explorer for ConnectCarolina. | 5/17/19 | The new window link doesn't always work when using Internet Explorer. | Use Mozilla Firefox or Google Chrome for ConnectCarolina, if possible. |
| Some issues are being reported when using Internet Explorer for ConnectCarolina. | 5/17/19 | The vertical scroll bar is missing on some popups. | Use Mozilla Firefox or Google Chrome for ConnectCarolina, if possible. If not, use the keyboard arrows to move around in the popup. |
| Some issues are being reported when using Internet Explorer for ConnectCarolina. | 5/17/19 | Tar Heel Tracker isn't consistently working correctly in Internet Explorer. | Use Mozilla Firefox or Google Chrome for ConnectCarolina when using Tar Heel Tracker |
| We have reports that some former UNC employees cannot access their W2s from ConnectCarolina. | 1/29/2019 | Self Service W2 access item is not available | TEMPORARY FIX If this occurs, try re-authenticating by logging out and logging back in. If this doesn’t fix the issue, contact the Help Desk at help.unc.edu or 919 962-HELP. (DUO 2-Factor Authentication is required for W2 access. |
| Users can't print W2 from Self Service. | 1/15/2019 | Some users are experiencing issues when trying to print the self-service W-2 directly from Firefox. | FIX: When using Firefox, either download to PDF first and then print or use one of the other browsers from the recommended link above. When printing self-service W-2s, the recommended browsers are listed here: https://ccinfo.unc.edu/resources/system-status-2/. |
Archived and Closed Issues
For a list of archived or closed issues, please click here.